Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange. All returns subject to 15% restocking fee.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer as applicable.

There are certain situations where partial refunds may granted at our discretion:

  • Products with opened packaging.
  • Damaged products.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Failure to Deliver

Reach Supplies LLC is not responsible for LTL delivery failures or issues in the following circumstances:

  • Customer not present for delivery
  • Customer does not have forklift to unload delivery truck
  • Delivery address lacks adequate space for delivery truck to unload and/or maneuver
  • Customer refuses delivery
  • Delivery to residential address
  • Delivery truck unable to be unloaded in less than 30 minutes

Reach Supplies LLC is not responsible for delivery failures or issues in the following circumstances for all shipments:

  • Incorrect delivery address entered by customer
  • Incorrect contact information entered by customer

In the event that a Customer is responsible for a delivery failure, Reach Supplies LLC reserves the right to:

  • Charge a return shipment fee equal to freight charged for intial order to arrange return shipment to Reach Supplies LLC.
  • Refund order via original payment method minus 15% restocking fee, delivery failure fee, original freight charges, and any other fees imposed by a freight carrier on Reach Supplies LLC as a result of delivery failure.
  • Suspend customer’s account on reachsupplies.com.

Refunds

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or Missing Refunds

If you haven’t received a refund within two weeks, please contact us at support@reachsupplies.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@reachsupplies.com and send your item to:

Reach Supplies LLC
PRODUCT RETURNS
1521 Bridgeton-Millville Pike
Millville, NJ 08332

Shipping returns

To return your product, you should mail your product to:

Reach Supplies LLC
PRODUCT RETURNS
1521 Bridgeton-Millville Pike
Millville, NJ 08332.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please contact us at support@reachsupplies.com if you need assistance arranging freight for a large pallet sized return.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact us at support@reachsupplies.com for questions related to refunds and returns.