Updated 9/16/25
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange. All returns subject to 15% restocking fee.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer as applicable.
There are certain situations where partial refunds may granted at the sole discretion of Reach Supplies:
- Products with opened packaging.
- Damaged products.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Order Cancellations
Reach Supplies reserves the right to charge a 15% restocking fee for orders canceled prior to delivery. Logistics and order customization costs are often signifcant and incurred by Reach Supplies prior to final delivery. Reach Supplies may waive the order cancellation fee at its sole discretion.
Failure to Deliver
Reach Supplies LLC is not responsible for LTL delivery failures or issues in the following circumstances:
- Customer not present for delivery
- Customer does not have forklift to unload delivery truck
- Delivery address lacks adequate space for delivery truck to unload and/or maneuver
- Customer refuses delivery
- Delivery to residential address
- Delivery truck unable to be unloaded in less than 30 minutes
Reach Supplies LLC is not responsible for delivery failures or issues in the following circumstances for all shipments:
- Incorrect delivery address entered by customer
- Incorrect contact information entered by customer
In the event that a Customer is responsible for a delivery failure, Reach Supplies LLC reserves the right to:
- Charge a return shipment fee equal to freight charged for intial order to arrange return shipment to Reach Supplies LLC.
- Refund order via original payment method minus 15% restocking fee, delivery failure fee, original freight charges, and any other fees imposed by a freight carrier on Reach Supplies LLC as a result of delivery failure.
- Suspend customer’s account on reachsupplies.com.
Refunds
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or Missing Refunds
If you haven’t received a refund within two weeks, please contact us at support@reachsupplies.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@reachsupplies.com and send your item to:
Reach Supplies LLC
PRODUCT RETURNS
1521 Bridgeton-Millville Pike
Millville, NJ 08332
Shipping returns
To return your product, you should mail your product to:
Reach Supplies LLC
PRODUCT RETURNS
1521 Bridgeton-Millville Pike
Millville, NJ 08332.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please contact us at support@reachsupplies.com if you need assistance arranging freight for a large pallet sized return.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact us at support@reachsupplies.com for questions related to refunds and returns.